CASE STUDY: TRAINING PROGRAM

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Training Requirements Analysis
Evaluate the scope of training required by a firm for a successful implementation of the software and propose a program

• Clear understanding of defined user roles.
• Appreciation for different line of business within a firm.
• Definition of business goals to be achieved with the implementation.
• Realistic assessment of change management effort required.
• Resource and budget constraints.

Training Program Design and Development
Provide a detailed design for the training program and lead development of content

• Determine format of training (classes, on-line, etc…).
• Type of materials required (manuals, quick start cards, etc…).
• Embed functional content with real business process.
• Develop a program that supports the objectives of the implementation.

Training Team Recruitment and Development
Advise in the selection of training team staff and lead their development

• Create application experts.
• Business process experts.
• Staff understands and can explain benefits.

Training Services [Training of users]
Provide hand-on training services.

• Lead change management workshops.
• Application training for all user roles (system admin to project mangers).

Programs for Continued Learning
Offering of programs to train new staff post implementation and further develop knowledge of existing staff.

• Training for new releases.
• Special Topics/Business Process Review.
• Empire TIME Database Training.